Over the last couple of weeks winter has finally arrived in the Bay Area, and it has come with a vengeance. Livermore, Dublin, San Ramon, and surrounding cities have been pelted with rare and much needed rain coupled with a drastic temperature drop. Let’s take a look at some tips that will ensure your skin is just as healthy in the cold as it was it the heat.
- Do you take walk in clients?
- What is your cancellation policy for appointments?
- I wasn’t satisfied with my service, what should I do?
- Can I make appointments for threading?
- I usually go to a specific threader, how can I make sure to get her every time?
- Why don’t you take appointments with specific threaders?
- Do you take male clients?
- When I walk in I sometimes see a lot of people waiting, how can I minimize my wait time?
- Can I put my name on the walk in list over the phone?
- How long does threading take to do?
- Why does the thread break constantly?
- What is the difference between a threader who holds the thread in their mouth or just with their hands?
- What kind of thread do you use?
- What kind of wax do you use?
- I come very regularly to get threading, waxing and facials, is there a way to get discounted services?
- Do you offer unlimited threading clubs, like other threading places?
- Is threading better than waxing?
- Does threading take hair from the root?
- Does threading cause my hair to come back thicker or darker?
- Does threading or waxing hurt more?
- I get bumps after threading/waxing, what should I do?
- What kind of facials do you offer?
- Will your spray tanning services turn me orange?
- Do you offer henna hair coloring?
- What are the benefits of your hair color services?
- I see natural organic everywhere, what does that mean?
Do you take walk in clients?
YES! It’s what we are known for. We offer both the convenience of just walking in and getting a service done or you can call to make an appointment if you are on a tight schedule. For spa and hair services we do recommend appointments as they are booked with specifically trained staff based on time slots but if one is available when you walk in its all yours. For threading you have the option of just walking in or calling ahead to make an appointment. The only exception is full face threading which we require an appointment.
What is your cancellation policy for appointments?
For all spa and hair services to avoid being charged we require a 24 hour cancellation request prior to your appointment. For threading you can cancel same day without any charge. Our specific cancelation policy is below:
For all day spa and certain salon service appointments a credit card will be required at the time of booking. The time needed for the service(s) or spa package that you schedule is reserved specially for you. If you need to cancel or reschedule your appointment(s), we require at least 24 hours advance notice. Failure to reschedule or cancel your appointment(s) with the notice required by this cancellation policy will result in charges to your credit card for the full price of the service(s) that you scheduled.
I wasn’t satisfied with my service, what should I do?
We are sorry we didn’t provide the service level you should expect. We have one of the most amazing track records when it comes to service and we wouldn’t want it any other way. But on those rare occasions something didn’t quite go right we want to hear about it. WE GAURENTEE all our services and encourage you to let our front desk staff or manager know of what didn’t go right for you. Every one of our staff is trained to make sure customer service is taken seriously. We will always make things right as we strongly believe you should always enjoy coming to Threads and we appreciate every client that walks through our doors. Feel free to email us at firstname.lastname@example.org with any concerns, we promise a manager will get back with you!
Can I make appointments for threading?
Yes you can, just give us a call and we would be glad to make an appointment for you. Our appointments are for first available threader only and cannot be made with a specific threader.
I usually go to a specific threader, how can I make sure to get her every time?
We understand that people may have their favorites for a variety of reasons and we will always do our best to accommodate your requests. However threaders’ schedules can vary and we cannot guarantee they will be here on the day you come in. It’s always best to call ahead and verify your particular threader is working that day and what time she is scheduled for lunch. Some tips to help are come when we open or earlier in the day and come midweek vs. Friday or Saturdays.
Why don’t you take appointments with specific threaders?
This is probably the number one question from most clients and while it would seem a simple thing to do, it actually gets very complicated quickly. Unlike most salons we designed our system to be walk in friendly and while we do take limited appointments for time slots throughout the day those time slots are based on the first available threader being available to take the next scheduled appointment. It’s more art than science as we don’t know when a threader will be finished with their current client so if we make an appointment for a specific threader at let’s say 1pm she may not be done with her current client until much later. While there are economic and management reasons the above is the main reason we cannot take appointments with specific threaders.
Do you take male clients?
Yes we do! We welcome men into our salon for almost all our services. Threading is something that should be done by men just as women. Unless you are going for the crazy “Einstein” eyebrow look come and see why threading your eyebrows will make your eyes stand out. Don’t forget to wax that unwanted body hair or get a facial to keep you looking younger!
When I walk in I sometimes see a lot of people waiting, how can I minimize my wait time?
We can get busy at times, but usually we know our peak periods and staff accordingly. The only exception is during holiday seasons we can’t seem to have enough staff and for those periods we ask for your patience or try and book an appointment if you are on a time crunch. Our average wait times most days are under 15 minutes for first available threader. If you request someone wait times can be longer.
Can I put my name on the walk in list over the phone?
I’m sorry we cannot take your name over the phone. We work by a first come first served basis to make it equal and fair for everyone. If time is an issue feel free to make an appointment that way you can be in and out quickly. Note we do not take appointments within the hour of your call to be fair to walk in clients.
How long does threading take to do?
While we know many threading places can whip you in and out in 5-10 minutes that is not our style. Unfortunately with speed come cuts and left hairs. We train each of our threaders to take their time with each client to make sure this doesn’t happen. For most people eyebrows will take 15-30 minutes.
Why does the thread break constantly?
When threading, the threader will maintain the thread as taught as possible to make sure it doesn’t snag the skin. The main reason cuts happen is because the thread is lose and snags skin when crossing the skin surface. We train our threaders to keep the thread as tight as needed to avoid cuts and this sometimes causes the thread to break frequently.
What is the difference between a threader who holds the thread in their mouth or just with their hands?
In different parts of the world threading techniques can vary. All methods provide the same result but really it is just a matter of preference for each threader and how they were trained.
What kind of thread do you use?
We use a thread made in India that is specifically made for threading. Unlike normal sewing thread, threading thread is smoother and slightly thicker. We buy the highest quality thread available to ensure you have as gentle a threading experience as possible.
What kind of wax do you use?
We use three different kinds of waxes depending what part of the body is getting waxed. We use very high quality professional use only waxes from Belgium www.resinebyhairaway.com. The green pine resin wax is for most of the body. The creamy sensitive resin wax is for sensitive areas. Lastly we use a Brazilian blue wax for the bikini area. Always feel free to ask your esthetician any questions about our waxes and services.
I come very regularly to get threading, waxing and facials, is there a way to get discounted services?
Absolutely, we offer threading packs, waxing packs, spray tanning packs, massage packs and facial packs. Each with substantial discounts. They never expire and no cards to carry around. Just come in and when you check out our system tracks everything for you. It’s an easy way to save some money and make your life a little easier. Our packs come with a 100% satisfaction guarantee so there is never a risk. Just ask our front desk staff for details.
Do you offer unlimited threading clubs, like other threading places?
We have researched this and find that the unlimited clubs only benefit a select few and for the most consumers are not fair and end up costing you more. You end up overpaying for the same services you would get normally during a 3 month membership. Also we find that once they have your money the service level goes down as they are not incentivized to provide the best service every time. Lastly there have been a number of these threading salons that have gone out of business and unfortunately there is no way for you to recover your money once they are gone. Take a look at our pre-paid discounted service plans as a way to save money with no risk.
Is threading better than waxing?
Well it depends. We recommend threading for facial areas, but you may also wax if you want. For the remainder of the body we only provide waxing services. We use very high quality wax from Europe and maintain the highest hygienic standards. Our staff is very well trained and will be glad to answer any questions before starting any waxing service.
Does threading take hair from the root?
Yes threading takes hair from the root. With threading you can take a single hair or a row of hairs all by the root which is why threading provides great results for eyebrows.
Does threading cause my hair to come back thicker or darker?
No threading will not make your hair come back thicker or darker. If anything it may reduce hair growing back over time.
Does threading or waxing hurt more?
Most people find threading to be less painful than waxing. It is individual but over time your body adjusts to either method and it becomes more routine. One benefit of threading over waxing is that it won’t remove layers of skin like waxing will. This will help in preventing premature lines or wrinkles.
I get bumps after threading/waxing, what should I do?
Removing hair from the root can sometimes cause inflammation of the follicle (folliculitis). It’s your body’s natural way of protecting itself. If this is something that happens for you please let your threader or esthetician know and we can apply something during the service and recommend PFB www.pfbvanish.com for use at home. We carry a full line of PFB products at our store.
What kind of facials do you offer?
We offer facials based on your individual skin type. Since each person has unique needs we suggest booking the facial by the time 30, 60 or 90 minutes and then let our estheticians recommend what facial would be best for you. After analyzing your skin she can mix and match product that will provide the best results. http://threadsbeautybar.com/facials/
Will your spray tanning services turn me orange?
Absolutely not! See why our very popular spray tanning services is talk of the town. It’s a natural product that works with your own skin color. So unless your orange to start with you can never turn orange!
Do you offer henna hair coloring?
No we don’t and for good reason. While henna is a great natural hair coloring product it is limited on colors and once you use henna for your hair you have to wait for your hair to grow out completely if you wanted to change to a different hair color product. Make an appointment to try a sample of our natural ammonia & PPD free hair color services. You will have more color selections and the color will last just as long if not longer than henna or any other professional hair color line. http://threadsbeautybar.com/hair/
What are the benefits of your hair color services?
We use some of the most revolutionary hair products. Mastey (www.mastey.com )is a French company that has created an unique hair color product that provides amazing results but without the toxicity which most hair color products have. Our hair color has no ammonia and most of our colors are PPD free. If you have sensitive hair scalp or have any kind of skin condition our hair color system is a must for you. Even if you don’t have sensitive skin, why put yourself through dangerous fumes and chemicals when you can have the best results without any harm. Call to make a test appointment for free today! http://threadsbeautybar.com/hair/
I see natural organic everywhere, what does that mean?
Well for us its’ simple. We use and sell the most natural and organic products available. Our nail polishes Zoya (www.zoya.com) are DPB free. Our hair color Mastey (www.mastey.com) has no ammonia. Our facial products Shankara (www.shankara.com) are organic and natural. And the lists go on and on. Feel free to ask questions about anything we use or sell. As a company we believe in providing you healthy and beauty products that provide the best results but won’t hurt you or the environment. Regardless where you shop or get other services, educate yourself and learn why natural and organic is always the better way to go.